Shipping & Returns

 

Returns Policy

You may return most unopened items within 30 days for a full refund. Open items can be returned for store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect product etc.).

You should expect to receive your refund/store credit within a few days of us receiving the product back. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping

 *Please note these no longer apply due to COVID-19. Click here for latest information.

At Relax Remedy we know how important our products are to your daily lives and do whatever it takes to get your package to you as quickly as possible. That's why we're proud to offer USPS, UPS & Fedex shipping options.

 

We provide USPS Express, Priority and First Class shipping options at extremely reasonable prices. We offer FREE Priority Shipping for all orders over $89. We ship out orders every day other than Sundays and Postal Holidays. If your order is placed by 4pm EST Monday-Friday we will get your order out same day 99.99% of the time. On Saturday we ship out same day on any order placed before 1.30pm EST.

 

We can ship to virtually any address in the world, providing the products are legal in your area (it is the buyer's responsibility to check). Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

 

Estimated Shipping Times:

 

USPS Express: 1-2 Business Day Guaranteed Service

 

USPS Priority: 2-5 Business Day Guaranteed Service

 

USPS First Class: 2-7 Business Day Service

 

UPS Ground: 2-7 Business Day Day Service (No Saturday Delivery)

 

UPS Next Day Air: 1 Business Day Guranteed Service (No Saturday Delivery)

 

Fedex 3-Day: 3 Business Day Guaranteed Service (No Saturday Delivery)

 

Fedex Express: 1 Business Day Guranteed Service (No Saturday Delivery)

 

We know how frustrating the USPS can be and we want you to order with full confidence. Therefore if your package ever takes more than 7 Business Days we will reship your package no questions asked. If the above shipping estimates are not met for Express and Priority shipments we will refund your shipping and include an additional sample with your next order.  However, if the reason for the delayed arrival of your package is due to a weather related event or a natural disaster these rules and time lines do not apply and The Relax Remedy is not responsible.  Please note that the only shipping options we offer for Saturday Delivery are from USPS services.

 

Please note if your package tracks as 'Delivered' we will be unable to reship. For Priority and Express shipping options please comment 'Signature' and we will happily add signature to your order at no additional cost. We reserve the right to add signature at our discretion for orders over $150.

 

At Relax Remedy we want to make your shopping experience as easy and hassle free as possible. Although we can't always rely on the USPS we will do what it takes to make every order a success and leave you satisfied :)

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Payment Methods

 

We accept all major credit cards, debit cards and gift cards directly through our website. If you would like to pay by cash, check, Venmo, Dwolla or Google Wallet or are interested in any other payment methods please let us know and we will provide you with the relevant information. Please note that cash and check will result in a delay to your order shipping out.